Great shopping experience, staff are friendly, helpful and low pressure. Optician Ryan didn’t rush me at all as I hummed and hawed over whether to get one pair or two, and choosing various lens options. Picked up my glasses today and I love them.

Danica at Urban Eyewear was exceptional at helping me select a new set of frames appropriate for me and my prescription, her knowledge and service was excellent and Ryan was instrumental in ensuring the glasses would be available within a week. The staff are all very friendly and welcoming , the store provides a wide variety of frames and sunglasses and staff have excellent knowledge of both. Great customer service and products. Highly recommend !

I couldn’t be happier with my family’s experience at Urban Eyewear- Thunder Bay On. What sets this clinic apart is their attention to detail and genuinely caring approach. The eye exams they did to us were incredibly thorough, using advanced equipment I hadn’t seen elsewhere, and the optometrist explained everything in simple terms, which really helped me understand our eye health. Their frame selection is amazing—they even carry exclusive brands and trendy designs that are hard to find elsewhere. The team went above and beyond, helping us pick out a pair of glasses that not only fit perfectly on our health needs but also matched our personal style. Shout out to Ryan, our optician, who was incredibly helpful and professional! He made the process smooth and enjoyable. All the staff deserve a 10/10 score for their outstanding service and hospitality. -C. Family

Truly a local business that cares for you, kind, respectful and diligent staff, who want you to walk away with the proper product for you! Also if you want to stand out from the crowd, in that one of a kind pair, just ask and they’ll show you some very unique frames

If you want great selection and fantastic customer service, then go and visit Danica, she really knows her stuff, the only downfall is the $$$ price. But I do love my glasses!